Privacy Policy

Last updated: 28 August 2026

Feel Good Fitness respects your privacy and is committed to protecting your personal information. This privacy policy explains what information I collect, why I collect it, how I use and protect it, and your rights.

Feel Good Fitness provides one-to-one personal fitness sessions for older adults in Stevenage, Hitchin and surrounding areas.

For the purposes of UK data protection law, Feel Good Fitness is responsible for the personal information described in this policy.

When you contact Feel Good Fitness, make an enquiry or become a client, I may collect information such as:

• your name;
• telephone number and email address;
• information you provide in an enquiry or message;
• appointment and session information;
• information necessary for providing and administering your sessions; and
• payment and transaction records.

If you become a client, I may also need to ask you about your health, medical conditions, injuries, mobility or other information that could be relevant to exercising safely.

I only ask for health information where it is relevant and necessary.

I may use your personal information to:

• respond to your enquiries;
• arrange your free initial chat;
• book and manage sessions;
• provide personalised exercise sessions;
• communicate with you about your sessions;
• maintain appropriate client and business records;
• process and record payments;
• meet legal, insurance and regulatory requirements; and
• protect the safety of clients and the legitimate interests of Feel Good Fitness.

I will not sell your personal information to anyone.

Information about your health is treated with particular care because health information is classed as special category personal data under UK data protection law.

Where health information is required, I will only collect information that is relevant to providing the service safely and appropriately. I will ensure that there is a lawful basis and an appropriate condition under UK data protection law for processing this information.

Where explicit consent is relied upon, I will ask for that consent clearly. You can withdraw consent where consent is the basis for processing, although there may be circumstances where certain information needs to be retained for legal or other legitimate reasons.

I take reasonable steps to keep your personal information secure and to prevent unauthorised access, loss, misuse or disclosure.

Personal information is only kept for as long as reasonably necessary for the purpose for which it was collected, including where records need to be retained for legal, tax, insurance or regulatory purposes.

When information is no longer required, it will be securely deleted or destroyed.

I do not sell or trade your personal information.

Information may be shared with trusted service providers where necessary to operate the business, such as website, email, payment, accounting or IT providers.

I may also disclose information where required by law, or where necessary to protect someone’s vital interests.

Where third parties process personal information on my behalf, I take reasonable steps to ensure that appropriate data-protection safeguards are in place.

If you contact me through this website, by telephone, email, Facebook or another communication method, I will use the information you provide to respond to your enquiry and, where appropriate, arrange your initial chat or sessions.

Please avoid sending detailed medical information through the website’s general contact form. Any health information needed before beginning exercise can be collected separately and appropriately.

This website may use cookies and similar technologies that are necessary for it to function correctly.

It may also use optional technologies for purposes such as website analytics or other services. Where consent is legally required for non-essential cookies or similar technologies, these should only be used after you have been given the appropriate choice.

You can also control cookies through your browser settings.

The Feel Good Fitness website may contain links to Facebook or other third-party websites. These organisations have their own privacy policies and may collect information when you use their services.

Feel Good Fitness is not responsible for the privacy practices of external websites.

Under UK data protection law, depending on the circumstances, you may have rights relating to your personal information, including the right to:

• ask for a copy of the personal information held about you;
• ask for inaccurate information to be corrected;
• ask for information to be deleted in certain circumstances;
• ask for the use of your information to be restricted;
• object to certain uses of your information;
• withdraw consent where processing is based on consent; and
• request the transfer of certain information where applicable.

If you would like to exercise any of these rights, please contact me using the details below.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

If you have any questions about this privacy policy or how your personal information is used, please contact:

Feel Good Fitness
Stevenage, Hertfordshire, UK
Email: ivone@feelgoodfitness.info
Telephone: 07967 648621

This privacy policy may be updated from time to time to reflect changes to the services provided, the website or applicable legal requirements. The latest version will always be published on this website.